American English | CEFR A2
对话
Asking for a Refund
Employee: Hi! How can I help you today?
Customer: Hi! I’d like to get a refund for these headphones.
Employee: Sure. What’s the problem with them?
Customer: The left side isn’t working. I bought them three days ago.
Employee: I’m sorry about that. Do you have the receipt?
Customer: Yes, here you go.
Employee: Thanks. Would you like to exchange them for a new pair?
Customer: No, thanks. I’d prefer a refund.
Employee: No problem. Did you pay by card?
Customer: Yes, I used my credit card.
Employee: Okay, I’ll put the money back on your card.
Customer: How long will it take to get my money back?
Employee: About three to five business days.
Employee: Okay, I’ve processed your refund.
Customer: Great! Thanks for your help!
Employee: You’re welcome! Have a great day!
音标
Asking for a Refund
/ˈæskɪŋ fər ə ˈrifʌnd/
Employee: Hi! How can I help you today?
/haɪ | haʊ kən aɪ hɛlp yə təˈdeɪ/
Customer: Hi! I’d like to get a refund for these headphones.
/haɪ | aɪd laɪk tə ɡɛt ə ˈrifʌnd fər ðiz ˈhɛdˌfoʊnz/
Employee: Sure. What’s the problem with them?
/ʃʊr | wʌts ðə ˈprɑbləm wɪð ðəm/
Customer: The left side isn’t working. I bought them three days ago.
/ðə lɛft saɪd ˈɪzənt ˈwərkɪŋ | aɪ bɔt ðəm θri deɪz əˈɡoʊ/
Employee: I’m sorry about that. Do you have the receipt?
/aɪm ˈsɑri əˈbaʊt ðæt | də yə hæv ðə rɪˈsit/
Customer: Yes, here you go.
/yɛs | hɪr yə ɡoʊ/
Employee: Thanks. Would you like to exchange them for a new pair?
/θæŋks | wʊd yə laɪk tə ɪksˈtʃeɪndʒ ðəm fər ə nu pɛr/
Customer: No, thanks. I’d prefer a refund.
/noʊ θæŋks | aɪd prɪˈfər ə ˈrifʌnd/
Employee: No problem. Did you pay by card?
/noʊ ˈprɑbləm | dɪd yə peɪ baɪ kɑrd/
Customer: Yes, I used my credit card.
/yɛs | aɪ yuzd maɪ ˈkrɛdɪt kɑrd/
Employee: Okay, I’ll put the money back on your card.
/oʊˈkeɪ | aɪl pʊt ðə ˈmʌni bæk ɑn yər kɑrd/
Customer: How long will it take to get my money back?
/haʊ lɔŋ wɪl ɪt teɪk tə ɡɛt maɪ ˈmʌni bæk/
Employee: About three to five business days.
/əˈbaʊt θri tə faɪv ˈbɪznəs deɪz/
Employee: Okay, I’ve processed your refund.
/oʊˈkeɪ | aɪv ˈprɑsɛst yər ˈrifʌnd/
Customer: Great! Thanks for your help!
/ɡreɪt | θæŋks fər yər hɛlp/
Employee: You’re welcome! Have a great day!
/yər ˈwɛlkəm | hæv ə ɡreɪt deɪ/
英中对照
Asking for a Refund
申请退款
Employee: Hi! How can I help you today?
员工：您好！今天有什么可以帮您？
Customer: Hi! I’d like to get a refund for these headphones.
顾客：你好！我想退这副耳机。
Employee: Sure. What’s the problem with them?
员工：好的。请问耳机有什么问题？
Customer: The left side isn’t working. I bought them three days ago.
顾客：左边没声音。我三天前买的。
Employee: I’m sorry about that. Do you have the receipt?
员工：很抱歉。您有收据吗？
Customer: Yes, here you go.
顾客：有，给您。
Employee: Thanks. Would you like to exchange them for a new pair?
员工：谢谢。您想换一副新的吗？
Customer: No, thanks. I’d prefer a refund.
顾客：不用了，谢谢。我更想退款。
Employee: No problem. Did you pay by card?
员工：没问题。您是用卡付款的吗？
Customer: Yes, I used my credit card.
顾客：是的，我用信用卡付的。
Employee: Okay, I’ll put the money back on your card.
员工：好的，我会把钱退回到您的卡上。
Customer: How long will it take to get my money back?
顾客：退款多久能到账？
Employee: About three to five business days.
员工：大约三到五个工作日。
Employee: Okay, I’ve processed your refund.
员工：好的，我已经为您办理了退款。
Customer: Great! Thanks for your help!
顾客：太好了！谢谢你的帮助！
Employee: You’re welcome! Have a great day!
员工：不客气！祝您今天愉快！
实用句子
Can I get a full refund? 我可以获得全额退款吗？
/kən aɪ ɡɛt ə fʊl ˈrifʌnd/
I’d like a refund, not store credit. 我想退款，不想要商店购物额度。
/aɪd laɪk ə ˈrifʌnd | nɑt stɔr ˈkrɛdɪt/
This item stopped working after two days. 这件商品用了两天就坏了。
/ðɪs ˈaɪtəm stɑpt ˈwərkɪŋ ˈæftər tu deɪz/
I don’t have the original packaging. 我没有原包装了。
/aɪ doʊnt hæv ði əˈrɪdʒənəl ˈpækɪdʒɪŋ/
Can I get a refund without a receipt? 没有收据也可以退款吗？
/kən aɪ ɡɛt ə ˈrifʌnd wɪˈðaʊt ə rɪˈsit/
Is there a fee for returning this? 退这件商品需要支付手续费吗？
/ɪz ðɛr ə fi fər rɪˈtərnɪŋ ðɪs/
Can you check the status of my refund? 可以帮我查询退款进度吗？
/kən yə tʃɛk ðə ˈsteɪtəs əv maɪ ˈrifʌnd/
Your refund should appear on your statement soon. 您的退款应该很快就会显示在银行账单上。
/yər ˈrifʌnd ʃəd əˈpɪr ɑn yər ˈsteɪtmənt sun/