分类： CEFR A2 Conversations

American English | CEFR A2

对话

Describing Common Symptoms

Doctor: Hi, Jack. What brings you in today?
Patient: I’ve been feeling sick for the past few days.
Doctor: I’m sorry to hear that. What symptoms do you have?
Patient: I have a sore throat, a cough, and a headache.
Doctor: I see. Have you had a fever?
Patient: Yes, I had a fever last night.
Doctor: Have you been feeling tired?
Patient: Yeah, I’ve been really tired, and I don’t have much energy.
Doctor: When did your symptoms start?
Patient: About three days ago.
Doctor: Are your symptoms getting better or worse?
Patient: My sore throat is getting worse, but my fever is gone.
Doctor: Okay. Let me check your throat and take your temperature.
Patient: Sure, thank you.

音标

Describing Common Symptoms
/dɪˈskraɪbɪŋ ˈkɑmən ˈsɪmptəmz/

Doctor: Hi, Jack. What brings you in today?
/haɪ dʒæk | wʌt brɪŋz yə ɪn təˈdeɪ/
Patient: I’ve been feeling sick for the past few days.
/aɪv bɪn ˈfilɪŋ sɪk fər ðə pæst fyu deɪz/
Doctor: I’m sorry to hear that. What symptoms do you have?
/aɪm ˈsɑri tə hɪr ðæt | wʌt ˈsɪmptəmz də yə hæv/
Patient: I have a sore throat, a cough, and a headache.
/aɪ hæv ə sɔr θroʊt | ə kɔf | ən ə ˈhɛdeɪk/
Doctor: I see. Have you had a fever?
/aɪ si | həv yə hæd ə ˈfivər/
Patient: Yes, I had a fever last night.
/yɛs | aɪ hæd ə ˈfivər læst naɪt/
Doctor: Have you been feeling tired?
/həv yə bɪn ˈfilɪŋ ˈtaɪərd/
Patient: Yeah, I’ve been really tired, and I don’t have much energy.
/yɛə | aɪv bɪn ˈrɪli ˈtaɪərd | ən aɪ doʊnt hæv mʌtʃ ˈɛnərdʒi/
Doctor: When did your symptoms start?
/wɛn dɪd yər ˈsɪmptəmz stɑrt/
Patient: About three days ago.
/əˈbaʊt θri deɪz əˈɡoʊ/
Doctor: Are your symptoms getting better or worse?
/ər yər ˈsɪmptəmz ˈɡɛtɪŋ ˈbɛtər ər wərs/
Patient: My sore throat is getting worse, but my fever is gone.
/maɪ sɔr θroʊt ɪz ˈɡɛtɪŋ wərs | bət maɪ ˈfivər ɪz ɡɔn/
Doctor: Okay. Let me check your throat and take your temperature.
/oʊˈkeɪ | lɛt mi tʃɛk yər θroʊt ən teɪk yər ˈtɛmprətʃər/
Patient: Sure, thank you.
/ʃʊr | θæŋk yu/

英中对照

Describing Common Symptoms
描述常见症状

Doctor: Hi, Jack. What brings you in today?
医生：你好，杰克。今天哪里不舒服？
Patient: I’ve been feeling sick for the past few days.
病人：我这两天一直不太舒服。
Doctor: I’m sorry to hear that. What symptoms do you have?
医生：很抱歉听到这个。你有什么症状？
Patient: I have a sore throat, a cough, and a headache.
病人：我喉咙痛、咳嗽，还有头痛。
Doctor: I see. Have you had a fever?
医生：明白了。你发烧了吗？
Patient: Yes, I had a fever last night.
病人：是的，我昨晚发烧了。
Doctor: Have you been feeling tired?
医生：你一直觉得累吗？
Patient: Yeah, I’ve been really tired, and I don’t have much energy.
病人：是的，我一直很累，也没什么力气。
Doctor: When did your symptoms start?
医生：你的症状是什么时候开始的？
Patient: About three days ago.
病人：大概三天前。
Doctor: Are your symptoms getting better or worse?
医生：你的症状是在好转还是加重？
Patient: My sore throat is getting worse, but my fever is gone.
病人：我喉咙痛加重了，但烧已经退了。
Doctor: Okay. Let me check your throat and take your temperature.
医生：好的。我检查一下你的喉咙，再量一下体温。
Patient: Sure, thank you.
病人：好的，谢谢。

实用句子

I’ve had a runny nose since yesterday. 我从昨天开始就一直流鼻涕。
/aɪv hæd ə ˈrʌni noʊz sɪns ˈyɛstərdeɪ/
My nose is really stuffy. 我的鼻子堵得很厉害。
/maɪ noʊz ɪz ˈrɪli ˈstʌfi/
I feel a little dizzy. 我感觉有点头晕。
/aɪ fil ə ˈlɪtəl ˈdɪzi/
I’ve been coughing a lot at night. 我晚上一直咳得很厉害。
/aɪv bɪn ˈkɔfɪŋ ə lɑt ət naɪt/
My stomach hurts after I eat. 我吃完东西后胃疼。
/maɪ ˈstʌmək hərts ˈæftər aɪ it/
I feel sick to my stomach. 我感觉恶心，想吐。
/aɪ fil sɪk tə maɪ ˈstʌmək/
Does it hurt when you swallow? 你吞咽的时候会疼吗？
/dəz ɪt hərt wɛn yə ˈswɑloʊ/
Have you taken any medicine for it? 你有没有吃过什么药来缓解这些症状？
/həv yə ˈteɪkən ˈɛni ˈmɛdəsən fər ɪt/

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American English | CEFR A2

对话

Booking a Doctor’s Appointment

Receptionist: Good morning! Green Valley Medical Clinic. How can I help you?
Patient: Hi! I’d like to make an appointment with a doctor.
Receptionist: Of course. Are you a new patient?
Patient: Yes, this is my first visit.
Receptionist: Okay. What’s the reason for your visit?
Patient: I’ve had a sore throat for three days.
Receptionist: I see. We have an opening tomorrow at ten thirty. Does that work for you?
Patient: Yes, that works for me.
Receptionist: Great! Can I have your full name, please?
Patient: Jack Wilson.
Receptionist: And what’s your phone number?
Patient: It’s 555-2846.
Receptionist: Thank you. You’re scheduled for tomorrow at ten thirty. Please arrive fifteen minutes early.
Patient: Okay. Do I need to bring anything?
Receptionist: Please bring your photo ID and insurance card, if you have one.
Patient: Got it. Thank you for your help!
Receptionist: You’re welcome. See you tomorrow!

音标

Booking a Doctor’s Appointment
/ˈbʊkɪŋ ə ˈdɑktərz əˈpɔɪntmənt/

Receptionist: Good morning! Green Valley Medical Clinic. How can I help you?
/ɡʊd ˈmɔrnɪŋ | ɡrin ˈvæli ˈmɛdɪkəl ˈklɪnɪk | haʊ kən aɪ hɛlp yə/
Patient: Hi! I’d like to make an appointment with a doctor.
/haɪ | aɪd laɪk tə meɪk ən əˈpɔɪntmənt wɪð ə ˈdɑktər/
Receptionist: Of course. Are you a new patient?
/əv kɔrs | ər yə ə nu ˈpeɪʃənt/
Patient: Yes, this is my first visit.
/yɛs | ðɪs ɪz maɪ fərst ˈvɪzɪt/
Receptionist: Okay. What’s the reason for your visit?
/oʊˈkeɪ | wʌts ðə ˈrizən fər yər ˈvɪzɪt/
Patient: I’ve had a sore throat for three days.
/aɪv hæd ə sɔr θroʊt fər θri deɪz/
Receptionist: I see. We have an opening tomorrow at ten thirty. Does that work for you?
/aɪ si | wi hæv ən ˈoʊpənɪŋ təˈmɑroʊ ət tɛn ˈθərti | dəz ðæt wərk fər yə/
Patient: Yes, that works for me.
/yɛs | ðæt wərks fər mi/
Receptionist: Great! Can I have your full name, please?
/ɡreɪt | kən aɪ hæv yər fʊl neɪm pliz/
Patient: Jack Wilson.
/dʒæk ˈwɪlsən/
Receptionist: And what’s your phone number?
/ən wʌts yər foʊn ˈnʌmbər/
Patient: It’s 555-2846.
/ɪts faɪv faɪv faɪv | tu eɪt fɔr sɪks/
Receptionist: Thank you. You’re scheduled for tomorrow at ten thirty. Please arrive fifteen minutes early.
/θæŋk yu | yər ˈskɛdʒuld fər təˈmɑroʊ ət tɛn ˈθərti | pliz əˈraɪv ˌfɪfˈtin ˈmɪnɪts ˈərli/
Patient: Okay. Do I need to bring anything?
/oʊˈkeɪ | də aɪ nid tə brɪŋ ˈɛniθɪŋ/
Receptionist: Please bring your photo ID and insurance card, if you have one.
/pliz brɪŋ yər ˈfoʊtoʊ ˌaɪ ˈdi ən ɪnˈʃʊrəns kɑrd | ɪf yə hæv wʌn/
Patient: Got it. Thank you for your help!
/ɡɑt ɪt | θæŋk yu fər yər hɛlp/
Receptionist: You’re welcome. See you tomorrow!
/yər ˈwɛlkəm | si yə təˈmɑroʊ/

英中对照

Booking a Doctor’s Appointment
预约看医生

Receptionist: Good morning! Green Valley Medical Clinic. How can I help you?
接待员：早上好！这里是绿谷医疗诊所。有什么可以帮您？
Patient: Hi! I’d like to make an appointment with a doctor.
病人：你好！我想预约看医生。
Receptionist: Of course. Are you a new patient?
接待员：好的。请问您是初诊病人吗？
Patient: Yes, this is my first visit.
病人：是的，这是我第一次来。
Receptionist: Okay. What’s the reason for your visit?
接待员：好的。请问您哪里不舒服？
Patient: I’ve had a sore throat for three days.
病人：我喉咙痛了三天了。
Receptionist: I see. We have an opening tomorrow at ten thirty. Does that work for you?
接待员：明白了。明天十点半有一个空档。您方便吗？
Patient: Yes, that works for me.
病人：可以，我方便。
Receptionist: Great! Can I have your full name, please?
接待员：好的！请问您的全名是？
Patient: Jack Wilson.
病人：杰克·威尔逊。
Receptionist: And what’s your phone number?
接待员：请问您的电话号码是多少？
Patient: It’s 555-2846.
病人：是555-2846。
Receptionist: Thank you. You’re scheduled for tomorrow at ten thirty. Please arrive fifteen minutes early.
接待员：谢谢。您已预约明天十点半，请提前十五分钟到。
Patient: Okay. Do I need to bring anything?
病人：好的。我需要带什么吗？
Receptionist: Please bring your photo ID and insurance card, if you have one.
接待员：请带上带照片的身份证件；如果有保险卡也请带上。
Patient: Got it. Thank you for your help!
病人：明白了。谢谢你的帮助！
Receptionist: You’re welcome. See you tomorrow!
接待员：不客气。明天见！

实用句子

I’d like to schedule a checkup. 我想预约一次体检。
/aɪd laɪk tə ˈskɛdʒul ə ˈtʃɛkˌʌp/
Do you have any appointments available this afternoon? 今天下午还有可以预约的时间吗？
/də yə hæv ˈɛni əˈpɔɪntmənts əˈveɪləbəl ðɪs ˌæftərˈnun/
Is there anything available earlier? 有没有更早一点的预约时间？
/ɪz ðɛr ˈɛniθɪŋ əˈveɪləbəl ˈərliər/
Can I see a doctor today? 我今天可以看医生吗？
/kən aɪ si ə ˈdɑktər təˈdeɪ/
Do you accept my insurance? 你们接受我的医疗保险吗？
/də yə əkˈsɛpt maɪ ɪnˈʃʊrəns/
How much is the visit without insurance? 如果没有医疗保险，看诊需要多少钱？
/haʊ mʌtʃ ɪz ðə ˈvɪzɪt wɪˈðaʊt ɪnˈʃʊrəns/
Can I reschedule my appointment? 我可以更改预约时间吗？
/kən aɪ riˈskɛdʒul maɪ əˈpɔɪntmənt/
Please call us if you need to cancel. 如果您需要取消预约，请给我们打电话。
/pliz kɔl əs ɪf yə nid tə ˈkænsəl/

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American English | CEFR A2

对话

Asking for a Refund

Employee: Hi! How can I help you today?
Customer: Hi! I’d like to get a refund for these headphones.
Employee: Sure. What’s the problem with them?
Customer: The left side isn’t working. I bought them three days ago.
Employee: I’m sorry about that. Do you have the receipt?
Customer: Yes, here you go.
Employee: Thanks. Would you like to exchange them for a new pair?
Customer: No, thanks. I’d prefer a refund.
Employee: No problem. Did you pay by card?
Customer: Yes, I used my credit card.
Employee: Okay, I’ll put the money back on your card.
Customer: How long will it take to get my money back?
Employee: About three to five business days.
Employee: Okay, I’ve processed your refund.
Customer: Great! Thanks for your help!
Employee: You’re welcome! Have a great day!

音标

Asking for a Refund
/ˈæskɪŋ fər ə ˈrifʌnd/

Employee: Hi! How can I help you today?
/haɪ | haʊ kən aɪ hɛlp yə təˈdeɪ/
Customer: Hi! I’d like to get a refund for these headphones.
/haɪ | aɪd laɪk tə ɡɛt ə ˈrifʌnd fər ðiz ˈhɛdˌfoʊnz/
Employee: Sure. What’s the problem with them?
/ʃʊr | wʌts ðə ˈprɑbləm wɪð ðəm/
Customer: The left side isn’t working. I bought them three days ago.
/ðə lɛft saɪd ˈɪzənt ˈwərkɪŋ | aɪ bɔt ðəm θri deɪz əˈɡoʊ/
Employee: I’m sorry about that. Do you have the receipt?
/aɪm ˈsɑri əˈbaʊt ðæt | də yə hæv ðə rɪˈsit/
Customer: Yes, here you go.
/yɛs | hɪr yə ɡoʊ/
Employee: Thanks. Would you like to exchange them for a new pair?
/θæŋks | wʊd yə laɪk tə ɪksˈtʃeɪndʒ ðəm fər ə nu pɛr/
Customer: No, thanks. I’d prefer a refund.
/noʊ θæŋks | aɪd prɪˈfər ə ˈrifʌnd/
Employee: No problem. Did you pay by card?
/noʊ ˈprɑbləm | dɪd yə peɪ baɪ kɑrd/
Customer: Yes, I used my credit card.
/yɛs | aɪ yuzd maɪ ˈkrɛdɪt kɑrd/
Employee: Okay, I’ll put the money back on your card.
/oʊˈkeɪ | aɪl pʊt ðə ˈmʌni bæk ɑn yər kɑrd/
Customer: How long will it take to get my money back?
/haʊ lɔŋ wɪl ɪt teɪk tə ɡɛt maɪ ˈmʌni bæk/
Employee: About three to five business days.
/əˈbaʊt θri tə faɪv ˈbɪznəs deɪz/
Employee: Okay, I’ve processed your refund.
/oʊˈkeɪ | aɪv ˈprɑsɛst yər ˈrifʌnd/
Customer: Great! Thanks for your help!
/ɡreɪt | θæŋks fər yər hɛlp/
Employee: You’re welcome! Have a great day!
/yər ˈwɛlkəm | hæv ə ɡreɪt deɪ/

英中对照

Asking for a Refund
申请退款

Employee: Hi! How can I help you today?
员工：您好！今天有什么可以帮您？
Customer: Hi! I’d like to get a refund for these headphones.
顾客：你好！我想退这副耳机。
Employee: Sure. What’s the problem with them?
员工：好的。请问耳机有什么问题？
Customer: The left side isn’t working. I bought them three days ago.
顾客：左边没声音。我三天前买的。
Employee: I’m sorry about that. Do you have the receipt?
员工：很抱歉。您有收据吗？
Customer: Yes, here you go.
顾客：有，给您。
Employee: Thanks. Would you like to exchange them for a new pair?
员工：谢谢。您想换一副新的吗？
Customer: No, thanks. I’d prefer a refund.
顾客：不用了，谢谢。我更想退款。
Employee: No problem. Did you pay by card?
员工：没问题。您是用卡付款的吗？
Customer: Yes, I used my credit card.
顾客：是的，我用信用卡付的。
Employee: Okay, I’ll put the money back on your card.
员工：好的，我会把钱退回到您的卡上。
Customer: How long will it take to get my money back?
顾客：退款多久能到账？
Employee: About three to five business days.
员工：大约三到五个工作日。
Employee: Okay, I’ve processed your refund.
员工：好的，我已经为您办理了退款。
Customer: Great! Thanks for your help!
顾客：太好了！谢谢你的帮助！
Employee: You’re welcome! Have a great day!
员工：不客气！祝您今天愉快！

实用句子

Can I get a full refund? 我可以获得全额退款吗？
/kən aɪ ɡɛt ə fʊl ˈrifʌnd/
I’d like a refund, not store credit. 我想退款，不想要商店购物额度。
/aɪd laɪk ə ˈrifʌnd | nɑt stɔr ˈkrɛdɪt/
This item stopped working after two days. 这件商品用了两天就坏了。
/ðɪs ˈaɪtəm stɑpt ˈwərkɪŋ ˈæftər tu deɪz/
I don’t have the original packaging. 我没有原包装了。
/aɪ doʊnt hæv ði əˈrɪdʒənəl ˈpækɪdʒɪŋ/
Can I get a refund without a receipt? 没有收据也可以退款吗？
/kən aɪ ɡɛt ə ˈrifʌnd wɪˈðaʊt ə rɪˈsit/
Is there a fee for returning this? 退这件商品需要支付手续费吗？
/ɪz ðɛr ə fi fər rɪˈtərnɪŋ ðɪs/
Can you check the status of my refund? 可以帮我查询退款进度吗？
/kən yə tʃɛk ðə ˈsteɪtəs əv maɪ ˈrifʌnd/
Your refund should appear on your statement soon. 您的退款应该很快就会显示在银行账单上。
/yər ˈrifʌnd ʃəd əˈpɪr ɑn yər ˈsteɪtmənt sun/

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American English | CEFR A2

对话

Exchanging Clothes

Employee: Hi! How can I help you today?
Customer: Hi! I’d like to exchange this shirt for a different size.
Employee: Sure! Is it too big or too small?
Customer: It’s a little too tight. I need a larger size.
Employee: No problem. Do you have your receipt?
Customer: Yes, here it is.
Employee: Thanks! What size is it?
Customer: It’s a medium. Do you have it in a large?
Employee: Let me check. Yes, we have one in stock!
Customer: Great! Can I try it on first?
Employee: Of course! The fitting rooms are over there.
Customer: Thanks! This one fits much better.
Employee: Perfect! Let me process the exchange.
Employee: Okay, you’re all set. There’s no price difference.
Customer: Awesome! Thanks for your help!
Employee: You’re welcome! Have a great day!

音标

Exchanging Clothes
/ɪksˈtʃeɪndʒɪŋ kloʊðz/

Employee: Hi! How can I help you today?
/haɪ | haʊ kən aɪ hɛlp yə təˈdeɪ/
Customer: Hi! I’d like to exchange this shirt for a different size.
/haɪ | aɪd laɪk tə ɪksˈtʃeɪndʒ ðɪs ʃərt fər ə ˈdɪfrənt saɪz/
Employee: Sure! Is it too big or too small?
/ʃʊr | ɪz ɪt tu bɪɡ ər tu smɔl/
Customer: It’s a little too tight. I need a larger size.
/ɪts ə ˈlɪtəl tu taɪt | aɪ nid ə ˈlɑrdʒər saɪz/
Employee: No problem. Do you have your receipt?
/noʊ ˈprɑbləm | də yə hæv yər rɪˈsit/
Customer: Yes, here it is.
/yɛs | hɪr ɪt ɪz/
Employee: Thanks! What size is it?
/θæŋks | wʌt saɪz ɪz ɪt/
Customer: It’s a medium. Do you have it in a large?
/ɪts ə ˈmidiəm | də yə hæv ɪt ɪn ə lɑrdʒ/
Employee: Let me check. Yes, we have one in stock!
/lɛt mi tʃɛk | yɛs | wi hæv wʌn ɪn stɑk/
Customer: Great! Can I try it on first?
/ɡreɪt | kən aɪ traɪ ɪt ɑn fərst/
Employee: Of course! The fitting rooms are over there.
/əv kɔrs | ðə ˈfɪtɪŋ rumz ər ˈoʊvər ðɛr/
Customer: Thanks! This one fits much better.
/θæŋks | ðɪs wʌn fɪts mʌtʃ ˈbɛtər/
Employee: Perfect! Let me process the exchange.
/ˈpərfɪkt | lɛt mi ˈprɑsɛs ði ɪksˈtʃeɪndʒ/
Employee: Okay, you’re all set. There’s no price difference.
/oʊˈkeɪ | yər ɔl sɛt | ðɛrz noʊ praɪs ˈdɪfrəns/
Customer: Awesome! Thanks for your help!
/ˈɔsəm | θæŋks fər yər hɛlp/
Employee: You’re welcome! Have a great day!
/yər ˈwɛlkəm | hæv ə ɡreɪt deɪ/

英中对照

Exchanging Clothes
换衣服

Employee: Hi! How can I help you today?
员工：您好！今天有什么可以帮您？
Customer: Hi! I’d like to exchange this shirt for a different size.
顾客：你好！我想把这件衬衫换个尺码。
Employee: Sure! Is it too big or too small?
员工：好的！是太大了还是太小了？
Customer: It’s a little too tight. I need a larger size.
顾客：有点太紧了。我需要大一号的。
Employee: No problem. Do you have your receipt?
员工：没问题。您有收据吗？
Customer: Yes, here it is.
顾客：有，在这儿。
Employee: Thanks! What size is it?
员工：谢谢！这是多大尺码的？
Customer: It’s a medium. Do you have it in a large?
顾客：是中号。你们有大号的吗？
Employee: Let me check. Yes, we have one in stock!
员工：我查一下。有的，我们有一件现货！
Customer: Great! Can I try it on first?
顾客：太好了！我可以先试穿一下吗？
Employee: Of course! The fitting rooms are over there.
员工：当然可以！试衣间在那边。
Customer: Thanks! This one fits much better.
顾客：谢谢！这件合身多了。
Employee: Perfect! Let me process the exchange.
员工：太好了！我来为您办理换货。
Employee: Okay, you’re all set. There’s no price difference.
员工：好了，都办好了。没有差价。
Customer: Awesome! Thanks for your help!
顾客：太棒了！谢谢你的帮助！
Employee: You’re welcome! Have a great day!
员工：不客气！祝您今天愉快！

实用句子

Can I exchange this for another color? 我可以把这件换成其他颜色吗？
/kən aɪ ɪksˈtʃeɪndʒ ðɪs fər əˈnʌðər ˈkʌlər/
I bought this a few days ago. 这是我几天前买的。
/aɪ bɔt ðɪs ə fyu deɪz əˈɡoʊ/
I’ve only worn it once. 我只穿过一次。
/aɪv ˈoʊnli wɔrn ɪt wʌns/
Do you have any smaller sizes? 你们还有更小的尺码吗？
/də yə hæv ˈɛni ˈsmɔlər ˈsaɪzɪz/
Could you check another store? 可以帮我查一下其他分店吗？
/kʊd yə tʃɛk əˈnʌðər stɔr/
This size is sold out. 这个尺码已经卖完了。
/ðɪs saɪz ɪz soʊld aʊt/
Can I exchange it at a different location? 我可以去其他分店换货吗？
/kən aɪ ɪksˈtʃeɪndʒ ɪt ət ə ˈdɪfrənt loʊˈkeɪʃən/
Do I need to pay the difference? 我需要补差价吗？
/də aɪ nid tə peɪ ðə ˈdɪfrəns/

---

American English | CEFR A2

对话

Returning an Item

Employee: Hi! How can I help you today?
Customer: Hi! I’d like to return these shoes.
Employee: Sure. What’s the reason for the return?
Customer: They’re too small. I bought them last week.
Employee: No problem. Do you have the receipt?
Customer: Yes, here it is.
Employee: Thanks. Have you worn them outside?
Customer: No, I only tried them on at home.
Employee: Okay. Would you like a refund or an exchange?
Customer: A refund, please.
Employee: Sure. I’ll refund the money to your card.
Customer: How long will it take to get the money back?
Employee: Usually three to five business days.
Employee: Okay, I’ve processed your refund.
Customer: Great! Thanks for your help.
Employee: You’re welcome! Have a nice day!

音标

Returning an Item
/rɪˈtərnɪŋ ən ˈaɪtəm/

Employee: Hi! How can I help you today?
/haɪ | haʊ kən aɪ hɛlp yə təˈdeɪ/
Customer: Hi! I’d like to return these shoes.
/haɪ | aɪd laɪk tə rɪˈtərn ðiz ʃuz/
Employee: Sure. What’s the reason for the return?
/ʃʊr | wʌts ðə ˈrizən fər ðə rɪˈtərn/
Customer: They’re too small. I bought them last week.
/ðɛr tu smɔl | aɪ bɔt ðəm læst wik/
Employee: No problem. Do you have the receipt?
/noʊ ˈprɑbləm | də yə hæv ðə rɪˈsit/
Customer: Yes, here it is.
/yɛs | hɪr ɪt ɪz/
Employee: Thanks. Have you worn them outside?
/θæŋks | hæv yə wɔrn ðəm ˌaʊtˈsaɪd/
Customer: No, I only tried them on at home.
/noʊ | aɪ ˈoʊnli traɪd ðəm ɑn ət hoʊm/
Employee: Okay. Would you like a refund or an exchange?
/oʊˈkeɪ | wʊd yə laɪk ə ˈrifʌnd ər ən ɪksˈtʃeɪndʒ/
Customer: A refund, please.
/ə ˈrifʌnd pliz/
Employee: Sure. I’ll refund the money to your card.
/ʃʊr | aɪl rɪˈfʌnd ðə ˈmʌni tə yər kɑrd/
Customer: How long will it take to get the money back?
/haʊ lɔŋ wɪl ɪt teɪk tə ɡɛt ðə ˈmʌni bæk/
Employee: Usually three to five business days.
/ˈyuʒuəli θri tə faɪv ˈbɪznəs deɪz/
Employee: Okay, I’ve processed your refund.
/oʊˈkeɪ | aɪv ˈprɑsɛst yər ˈrifʌnd/
Customer: Great! Thanks for your help.
/ɡreɪt | θæŋks fər yər hɛlp/
Employee: You’re welcome! Have a nice day!
/yər ˈwɛlkəm | hæv ə naɪs deɪ/

英中对照

Returning an Item
退货

Employee: Hi! How can I help you today?
员工：您好！今天有什么可以帮您？
Customer: Hi! I’d like to return these shoes.
顾客：你好！我想退这双鞋。
Employee: Sure. What’s the reason for the return?
员工：好的。请问退货原因是什么？
Customer: They’re too small. I bought them last week.
顾客：鞋子太小了。我上周买的。
Employee: No problem. Do you have the receipt?
员工：没问题。您有收据吗？
Customer: Yes, here it is.
顾客：有，在这儿。
Employee: Thanks. Have you worn them outside?
员工：谢谢。您穿过这双鞋出门吗？
Customer: No, I only tried them on at home.
顾客：没有，我只在家试穿过。
Employee: Okay. Would you like a refund or an exchange?
员工：好的。您想退款还是换货？
Customer: A refund, please.
顾客：请退款。
Employee: Sure. I’ll refund the money to your card.
员工：好的。我会把钱退到您的卡上。
Customer: How long will it take to get the money back?
顾客：退款多久能到账？
Employee: Usually three to five business days.
员工：通常需要三到五个工作日。
Employee: Okay, I’ve processed your refund.
员工：好的，我已经为您办理了退款。
Customer: Great! Thanks for your help.
顾客：太好了！谢谢你的帮助。
Employee: You’re welcome! Have a nice day!
员工：不客气！祝您今天愉快！

实用句子

Can I return this without a receipt? 没有收据也可以退货吗？
/kən aɪ rɪˈtərn ðɪs wɪˈðaʊt ə rɪˈsit/
What’s your return policy? 你们的退货政策是什么？
/wʌts yər rɪˈtərn ˈpɑləsi/
How many days do I have to return it? 我有多少天的时间可以退货？
/haʊ ˈmɛni deɪz də aɪ hæf tə rɪˈtərn ɪt/
I bought this online. 这是我在网上买的。
/aɪ bɔt ðɪs ˌɑnˈlaɪn/
It doesn’t fit me. 这件尺寸不合适。
/ɪt ˈdʌzənt fɪt mi/
The item is still in its original packaging. 商品还保留着原包装。
/ði ˈaɪtəm ɪz stɪl ɪn ɪts əˈrɪdʒənəl ˈpækɪdʒɪŋ/
Can I get store credit instead? 可以改成退商店购物额度吗？
/kən aɪ ɡɛt stɔr ˈkrɛdɪt ɪnˈstɛd/
I’m sorry, this item is nonreturnable. 不好意思，这件商品不能退货。
/aɪm ˈsɑri | ðɪs ˈaɪtəm ɪz ˌnɑnrɪˈtərnəbəl/

---

American English | CEFR A2

对话

Asking for the Check

Server: How was everything?
Customer: Everything was great, thanks! Could we get the check, please?
Server: Of course! I’ll bring it right over.
Customer: Thanks! Can we split the check?
Server: Sure! Would you like to split it evenly?
Customer: Yes, please. Just split it in half.
Server: No problem. That’s twenty-five dollars each.
Customer: Is the tip included?
Server: No, it’s not. You can add a tip when you pay.
Customer: Okay. Can we each pay by card?
Server: Absolutely! I’ll bring the card reader over.
Customer: Great, thank you!
Server: Here you go. You can add a tip on the screen.
Customer: Okay, all done!
Server: You’re all set! Have a great night!

音标

Asking for the Check
/ˈæskɪŋ fər ðə tʃɛk/

Server: How was everything?
/haʊ wəz ˈɛvriθɪŋ/
Customer: Everything was great, thanks! Could we get the check, please?
/ˈɛvriθɪŋ wəz ɡreɪt | θæŋks | kʊd wi ɡɛt ðə tʃɛk pliz/
Server: Of course! I’ll bring it right over.
/əv kɔrs | aɪl brɪŋ ɪt raɪt ˈoʊvər/
Customer: Thanks! Can we split the check?
/θæŋks | kən wi splɪt ðə tʃɛk/
Server: Sure! Would you like to split it evenly?
/ʃʊr | wʊd yə laɪk tə splɪt ɪt ˈivənli/
Customer: Yes, please. Just split it in half.
/yɛs pliz | dʒʌst splɪt ɪt ɪn hæf/
Server: No problem. That’s twenty-five dollars each.
/noʊ ˈprɑbləm | ðæts ˌtwɛnti ˈfaɪv ˈdɑlərz itʃ/
Customer: Is the tip included?
/ɪz ðə tɪp ɪnˈkludɪd/
Server: No, it’s not. You can add a tip when you pay.
/noʊ ɪts nɑt | yə kən æd ə tɪp wɛn yə peɪ/
Customer: Okay. Can we each pay by card?
/oʊˈkeɪ | kən wi itʃ peɪ baɪ kɑrd/
Server: Absolutely! I’ll bring the card reader over.
/ˌæbsəˈlutli | aɪl brɪŋ ðə kɑrd ˈridər ˈoʊvər/
Customer: Great, thank you!
/ɡreɪt | θæŋk yu/
Server: Here you go. You can add a tip on the screen.
/hɪr yə ɡoʊ | yə kən æd ə tɪp ɑn ðə skrin/
Customer: Okay, all done!
/oʊˈkeɪ | ɔl dʌn/
Server: You’re all set! Have a great night!
/yər ɔl sɛt | hæv ə ɡreɪt naɪt/

英中对照

Asking for the Check
结账
Server: How was everything?
服务员：用餐还满意吗？
Customer: Everything was great, thanks! Could we get the check, please?
顾客：一切都很好，谢谢！可以帮我们结账吗？
Server: Of course! I’ll bring it right over.
服务员：当然可以！我马上给您拿过来。
Customer: Thanks! Can we split the check?
顾客：谢谢！我们可以分开结账吗？
Server: Sure! Would you like to split it evenly?
服务员：可以！您想平摊吗？
Customer: Yes, please. Just split it in half.
顾客：是的，麻烦平分成两半。
Server: No problem. That’s twenty-five dollars each.
服务员：没问题。每人二十五美元。
Customer: Is the tip included?
顾客：小费包含在内吗？
Server: No, it’s not. You can add a tip when you pay.
服务员：不包含。您付款时可以加小费。
Customer: Okay. Can we each pay by card?
顾客：好的。我们可以各自刷卡付款吗？
Server: Absolutely! I’ll bring the card reader over.
服务员：当然可以！我把刷卡机拿过来。
Customer: Great, thank you!
顾客：太好了，谢谢！
Server: Here you go. You can add a tip on the screen.
服务员：给您。您可以在屏幕上加小费。
Customer: Okay, all done!
顾客：好的，都弄好了！
Server: You’re all set! Have a great night!
服务员：都办好了！祝您晚上愉快！

实用句子

Could you bring us the check when you get a chance? 您方便的时候可以把账单拿给我们吗？
/kʊd yə brɪŋ əs ðə tʃɛk wɛn yə ɡɛt ə tʃæns/
Could we get separate checks, please? 可以给我们分别开账单吗？
/kʊd wi ɡɛt ˈsɛpərət tʃɛks pliz/
Can we pay for what we ordered? 我们可以各付各点的餐吗？
/kən wi peɪ fər wʌt wi ˈɔrdərd/
I think there’s a mistake on the check. 我觉得账单上有个错误。
/aɪ θɪŋk ðɛrz ə mɪˈsteɪk ɑn ðə tʃɛk/
We didn’t order this dish. 我们没有点这道菜。
/wi ˈdɪdənt ˈɔrdər ðɪs dɪʃ/
Does this include tax? 这里面包含税吗？
/dəz ðɪs ɪnˈklud tæks/
Can I leave the tip in cash? 我可以用现金付小费吗？
/kən aɪ liv ðə tɪp ɪn kæʃ/
Could I get a receipt, please? 可以给我一张收据吗？
/kʊd aɪ ɡɛt ə rɪˈsit pliz/

---

American English | CEFR A2

对话

Changing a Restaurant Order

Customer: Excuse me. Can I change my order?
Server: Of course! What would you like to change?
Customer: I ordered the chicken sandwich, but I’d like the cheeseburger instead.
Server: Sure. Let me check with the kitchen.
Customer: Okay, thank you.
Server: Good news! They haven’t started making your food yet.
Customer: Great! Can I also get fries instead of a salad?
Server: Absolutely! Would you like anything else?
Customer: No, that’s everything. Is there an extra charge?
Server: Yes, it’s two dollars more.
Customer: That’s fine. Thanks for your help!
Server: No problem! I’ll update your order.

音标

Changing a Restaurant Order
/ˈtʃeɪndʒɪŋ ə ˈrɛstərɑnt ˈɔrdər/

Customer: Excuse me. Can I change my order?
/ɪkˈsk yuz mi | kən aɪ tʃeɪndʒ maɪ ˈɔrdər/
Server: Of course! What would you like to change?
/əv kɔrs | wʌt wʊd yə laɪk tə tʃeɪndʒ/
Customer: I ordered the chicken sandwich, but I’d like the cheeseburger instead.
/aɪ ˈɔrdərd ðə ˈtʃɪkən ˈsænwɪtʃ | bət aɪd laɪk ðə ˈtʃizˌbərɡər ɪnˈstɛd/
Server: Sure. Let me check with the kitchen.
/ʃʊr | lɛt mi tʃɛk wɪð ðə ˈkɪtʃən/
Customer: Okay, thank you.
/oʊˈkeɪ | θæŋk yu/
Server: Good news! They haven’t started making your food yet.
/ɡʊd nuz | ðeɪ ˈhævənt ˈstɑrtɪd ˈmeɪkɪŋ yər fud yɛt/
Customer: Great! Can I also get fries instead of a salad?
/ɡreɪt | kən aɪ ˈɔlsoʊ ɡɛt fraɪz ɪnˈstɛd əv ə ˈsæləd/
Server: Absolutely! Would you like anything else?
/ˌæbsəˈlutli | wʊd yə laɪk ˈɛniθɪŋ ɛls/
Customer: No, that’s everything. Is there an extra charge?
/noʊ | ðæts ˈɛvriθɪŋ | ɪz ðɛr ən ˈɛkstrə tʃɑrdʒ/
Server: Yes, it’s two dollars more.
/yɛs | ɪts tu ˈdɑlərz mɔr/
Customer: That’s fine. Thanks for your help!
/ðæts faɪn | θæŋks fər yər hɛlp/
Server: No problem! I’ll update your order.
/noʊ ˈprɑbləm | aɪl ʌpˈdeɪt yər ˈɔrdər/

英中对照

Changing a Restaurant Order
更改餐厅订单

Customer: Excuse me. Can I change my order?
顾客：打扰一下，我可以改一下我点的餐吗？
Server: Of course! What would you like to change?
服务员：当然可以！您想改什么？
Customer: I ordered the chicken sandwich, but I’d like the cheeseburger instead.
顾客：我点的是鸡肉三明治，但我想换成芝士汉堡。
Server: Sure. Let me check with the kitchen.
服务员：好的。我去跟厨房确认一下。
Customer: Okay, thank you.
顾客：好的，谢谢。
Server: Good news! They haven’t started making your food yet.
服务员：好消息！他们还没开始做您的餐。
Customer: Great! Can I also get fries instead of a salad?
顾客：太好了！我还可以把沙拉换成薯条吗？
Server: Absolutely! Would you like anything else?
服务员：当然可以！您还需要别的吗？
Customer: No, that’s everything. Is there an extra charge?
顾客：不用了，就这些。需要额外收费吗？
Server: Yes, it’s two dollars more.
服务员：是的，要多两美元。
Customer: That’s fine. Thanks for your help!
顾客：没问题。谢谢你的帮助！
Server: No problem! I’ll update your order.
服务员：不客气！我会帮您更新订单。

实用句子

Could I make a small change to my order? 我可以稍微修改一下我的订单吗？
/kʊd aɪ meɪk ə smɔl tʃeɪndʒ tə maɪ ˈɔrdər/
Is it too late to change my order? 现在修改订单还来得及吗？
/ɪz ɪt tu leɪt tə tʃeɪndʒ maɪ ˈɔrdər/
Can I have the sauce on the side? 可以把酱汁另外放吗？
/kən aɪ hæv ðə sɔs ɑn ðə saɪd/
Could you leave out the onions? 可以不要放洋葱吗？
/kʊd yə liv aʊt ði ˈʌnyənz/
Can I switch my drink to iced tea? 可以把我的饮料换成冰茶吗？
/kən aɪ swɪtʃ maɪ drɪŋk tə aɪst ti/
I’d like to add a side of fries. 我想再加一份薯条。
/aɪd laɪk tə æd ə saɪd əv fraɪz/
Sorry, your order is already being prepared. 不好意思，您的餐点已经在制作中了。
/ˈsɑri | yər ˈɔrdər ɪz ɔlˈrɛdi ˈbiɪŋ prɪˈpɛrd/
No problem. I’ll keep my original order. 没关系，那我就保留原来的订单。
/noʊ ˈprɑbləm | aɪl kip maɪ əˈrɪdʒənəl ˈɔrdər/

---

American English | CEFR A2

对话

Making a Restaurant Reservation

Host: Thank you for calling Bella’s Restaurant. How can I help you?
Customer: Hi! I’d like to make a reservation for Saturday night.
Host: Of course! How many people will be joining you?
Customer: Just two people.
Host: What time would you like to come in?
Customer: Do you have anything available around seven?
Host: We have a table at seven thirty. Would that work for you?
Customer: Yes, that works for me.
Host: Great! Can I have your name, please?
Customer: It’s Jack Wilson.
Host: Thanks, Jack. Can I get a phone number for the reservation?
Customer: Sure. It’s 555-2846.
Host: Perfect! You’re all set for Saturday at seven thirty, for two people.
Customer: Great, thank you so much!
Host: You’re welcome! We look forward to seeing you.

音标

Making a Restaurant Reservation
/ˈmeɪkɪŋ ə ˈrɛstərɑnt ˌrɛzərˈveɪʃən/

Host: Thank you for calling Bella’s Restaurant. How can I help you?
/θæŋk yu fər ˈkɔlɪŋ ˈbɛləz ˈrɛstərɑnt | haʊ kən aɪ hɛlp yə/
Customer: Hi! I’d like to make a reservation for Saturday night.
/haɪ | aɪd laɪk tə meɪk ə ˌrɛzərˈveɪʃən fər ˈsætərdeɪ naɪt/
Host: Of course! How many people will be joining you?
/əv kɔrs | haʊ ˈmɛni ˈpipəl wɪl bi ˈdʒɔɪnɪŋ yə/
Customer: Just two people.
/dʒʌst tu ˈpipəl/
Host: What time would you like to come in?
/wʌt taɪm wʊd yə laɪk tə kʌm ɪn/
Customer: Do you have anything available around seven?
/də yə hæv ˈɛniθɪŋ əˈveɪləbəl əˈraʊnd ˈsɛvən/
Host: We have a table at seven thirty. Would that work for you?
/wi hæv ə ˈteɪbəl ət ˈsɛvən ˈθərti | wʊd ðæt wərk fər yə/
Customer: Yes, that works for me.
/yɛs | ðæt wərks fər mi/
Host: Great! Can I have your name, please?
/ɡreɪt | kən aɪ hæv yər neɪm pliz/
Customer: It’s Jack Wilson.
/ɪts dʒæk ˈwɪlsən/
Host: Thanks, Jack. Can I get a phone number for the reservation?
/θæŋks dʒæk | kən aɪ ɡɛt ə foʊn ˈnʌmbər fər ðə ˌrɛzərˈveɪʃən/
Customer: Sure. It’s 555-2846.
/ʃʊr | ɪts faɪv faɪv faɪv | tu eɪt fɔr sɪks/
Host: Perfect! You’re all set for Saturday at seven thirty, for two people.
/ˈpərfɪkt | yər ɔl sɛt fər ˈsætərdeɪ ət ˈsɛvən ˈθərti | fər tu ˈpipəl/
Customer: Great, thank you so much!
/ɡreɪt | θæŋk yu soʊ mʌtʃ/
Host: You’re welcome! We look forward to seeing you.
/yər ˈwɛlkəm | wi lʊk ˈfɔrwərd tə ˈsiɪŋ yə/

英中对照

Making a Restaurant Reservation
预订餐厅

Host: Thank you for calling Bella’s Restaurant. How can I help you?
接待员：感谢您致电贝拉餐厅。请问有什么可以帮您？
Customer: Hi! I’d like to make a reservation for Saturday night.
顾客：你好！我想预订周六晚上的位子。
Host: Of course! How many people will be joining you?
接待员：当然可以！请问几位用餐？
Customer: Just two people.
顾客：就两位。
Host: What time would you like to come in?
接待员：您想几点来？
Customer: Do you have anything available around seven?
顾客：七点左右有空位吗？
Host: We have a table at seven thirty. Would that work for you?
接待员：我们七点半有一张桌子。您方便吗？
Customer: Yes, that works for me.
顾客：可以，我方便。
Host: Great! Can I have your name, please?
接待员：好的！请问您贵姓？
Customer: It’s Jack Wilson.
顾客：我叫杰克·威尔逊。
Host: Thanks, Jack. Can I get a phone number for the reservation?
接待员：谢谢，杰克。请问方便留一个预订用的电话号码吗？
Customer: Sure. It’s 555-2846.
顾客：当然。是555-2846。
Host: Perfect! You’re all set for Saturday at seven thirty, for two people.
接待员：太好了！您周六七点半、两位的预订已经安排好了。
Customer: Great, thank you so much!
顾客：太好了，非常感谢！
Host: You’re welcome! We look forward to seeing you.
接待员：不客气！期待您的光临。

实用句子

Do you have a table for four? 请问有四个人的座位吗？
/də yə hæv ə ˈteɪbəl fər fɔr/
Is there anything available earlier? 有没有更早一点的时间？
/ɪz ðɛr ˈɛniθɪŋ əˈveɪləbəl ˈərliər/
Could we have a table by the window? 可以给我们安排一个靠窗的位置吗？
/kʊd wi hæv ə ˈteɪbəl baɪ ðə ˈwɪndoʊ/
Do you have any outdoor seating? 你们有户外座位吗？
/də yə hæv ˈɛni ˈaʊtˌdɔr ˈsitɪŋ/
Can I change my reservation to eight? 我可以把预订时间改到八点吗？
/kən aɪ tʃeɪndʒ maɪ ˌrɛzərˈveɪʃən tə eɪt/
Can I add one more person to my reservation? 我可以在预订中再加一个人吗？
/kən aɪ æd wʌn mɔr ˈpərsən tə maɪ ˌrɛzərˈveɪʃən/
How long can you hold the table? 你们可以为我们保留座位多久？
/haʊ lɔŋ kən yə hoʊld ðə ˈteɪbəl/
Please let us know if you’re running late. 如果您会迟到，请提前告知我们。
/pliz lɛt əs noʊ ɪf yər ˈrʌnɪŋ leɪt/

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